HAPPYHOME - Online Shopping Mall VN

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Hotline: 19002848

Conditions of use


1 / Payment policy:
- Direct cash payment.
- Payment upon receipt of goods
- Payment by bank transfer: Details of the account number in page payment by transfer
- The contents of the transfer specify the full name or company and transfer to the order. After the transfer, we will contact confirm and proceed with delivery. If after the agreed time we do not deliver or do not respond, you can file a complaint directly with the company and claim compensation if it proves delays affecting your business. guest.
- For customers who want to buy large quantities for business or wholesale please contact us directly for a reasonable price policy. And the payment will be made under the contract.
- We are committed to business transparency, legality, quality sales, with clear origin.
2 / Delivery policy:
Usually after receiving the order information we will process the order within 24 hours and respond to the customer information on the payment and delivery. Delivery time is usually between 3-5 days from the order closing date or as agreed with the customer when ordering. However, there are cases where the delivery lasts longer but only in the following unforeseen circumstances:
• Employees will contact the customer over the phone should not be unable to deliver.
• The shipping address you provided is incorrect or difficult to find.
• The number of orders increased sharply, which made processing of orders slow.
• The supply of materials to the company is slower than expected, which means that the delivery is delayed or the transporting partner is delayed to deliver the goods to agents or customers with large and long-term demands. So most companies will support shipping costs as a way of looking after their dealers. For retail customers, please contact directly to negotiate the contract as well as shipping fee.

3 / Payment / refund policy:
All products of the company accept the payment and refund according to the company's regulations.
Circumstances to be returned:
• If customers find counterfeit, poor quality
• The goods are damaged due to the transportation of goods to the guests of the company
• The goods are not delivered in the same way that the customer has ordered
If you find the above cases, please send the defective goods to us or immediately report to the company for us to support staff to confirm the product on the spot and support you to return.
Refund fee: Refund will be paid entirely by the company if the fault is the company.
Refund: We will renew the product for the customer, if the product is no longer in stock, the company is committed to refund 100% of the fee that the customer has paid us in the form of Cash in the company or transfer to customers.
4 / Warranty policy:
Customers are guaranteed fast in the following cases:
- Airlines are not covered under warranty.
- For Test products:
Change within the same day another product of the same type for products purchased within 7 days of purchase.
Change to another product of the same type after 3 days for products purchased after 7 days from the date of purchase.
- Conditions not covered by warranty:
Warranty stamp, serial number is shaved, lost or not intact
Product is defective due to manufacturer's fault.
There are no company shipments.
Product damaged due to improper use:
Fire, explosion, falling, signs of impact (tank, mop, distortion.)
5 / Shopping Guide:
Customers can choose one of two ways:

The first: Call the hotline staff will advise and support customers all information about products and services.

The second way: Order through the website:
Step 1: Click on the "buy" button to put the product into the shopping cart after selecting the product you want to buy
Step 2: After selecting the products ordered, fill in the information requested by us: size, color, quantity ....
Step 3: Click "Submit"
Your order has been completed and shipped to us. We will process and contact you again to make the transaction.

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